Effective Date: 08-01-2024

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1. Order Processing

• Processing Time: Orders are typically processed within [2-3 business days] of receipt. Orders placed on weekends or holidays will be processed the next business day.

• Order Confirmation: You will receive an email confirmation once your order has been processed. This email will include a summary of your order and a tracking number if applicable.

2. Shipping Methods and Delivery Times

• Shipping Methods: We offer the following shipping options:

  • Standard Shipping: [Estimated delivery time, e.g., 5-7 business days]

  • Expedited Shipping: [Estimated delivery time, e.g., 2-3 business days]

  • Overnight Shipping: [Estimated delivery time, e.g., 1 business day]

• Delivery Times: Delivery times are estimated and may vary based on your location and other factors such as weather conditions or carrier delays. We are not responsible for delays caused by the shipping carrier.

3. Shipping Costs

• Domestic Orders: Shipping costs are calculated based on the weight of the package and the shipping method selected. You will see the shipping cost during checkout before you complete your purchase.

• International Orders: International shipping costs will be calculated based on the destination, weight, and shipping method. Customs duties and taxes may apply and are the responsibility of the customer.

4. Shipping Address

• Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

5. Tracking Your Order

• Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

6. Lost or Damaged Orders

• Lost Orders: If your order does not arrive within the estimated delivery time, please contact us at contactazura@protonmail.com, or by filling out our contact form. We will assist you in locating your package and resolving the issue.

• Damaged Orders: If you receive a damaged or defective item, please contact us immediately by filling out our contact form on the contact page. Provide a description of the damage and any relevant photos to help us resolve the issue promptly.

7. Fulfillment Errors

• Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receipt. We will provide instructions for returning the incorrect item and ensure you receive the correct item as soon as possible.

8. Returns and Exchanges

• Return Policy: For information on returns and exchanges, please refer to our Refund and Cancellation Policy section.

9. Contact Us

If you have any questions or need further assistance regarding our fulfillment and shipping policies, please fill our the contact form on our contact page.